Terms of Use

By accessing or using the PCS Express web app, iOS app, or Android app (collectively, the "App"), you agree to these Terms of Use. If you do not agree, do not use the App.

1. About PCS Express

PCS Express is an independent platform that helps U.S. service members, DoD civilians, and military families navigate Permanent Change of Station (PCS) moves. PCS Express is not affiliated with, endorsed by, sponsored by, or coordinated with the U.S. Department of Defense, the Department of Veterans Affairs, or any military branch.

2. Informational only — not professional advice

The App provides general informational reference content drawn from public U.S. government regulations (JTR, FTR, DSSR, IRC, etc.) and PCS-related resources. It is not a substitute for professional advice and does not constitute legal, tax, immigration, financial, medical, or relocation advice.

• Entitlement, allowance, and dollar figures shown in calculators (BAH, OHA, LQA, PPM, TQSA) are planning estimates and may not match your actual entitlement. Verify with your unit S1 / IPAC / MPF / PSD before relying on them.
• Immigration checklists and USCIS form references are general reminders, not legal advice; consult a licensed immigration attorney for case-specific guidance.
• SCRA, CZTE, and tax-related content is general information; consult a licensed attorney or CPA for advice specific to your situation.
• Crisis and mental health content references official resources (988 + 1, Military OneSource 1-800-342-9647); the App is not a substitute for professional crisis intervention.

3. You will not

• use the App for any unlawful purpose,
• enter classified, controlled-unclassified (CUI), or operationally sensitive information into any input field,
• attempt to disrupt, reverse-engineer with intent to harm, scrape, spam, or overload the App's servers or its third-party providers,
• impersonate any person, branch, agency, or entity,
• represent yourself as authorized by PCS Express to make agreements on its behalf,
• use the App in any way that could damage, disable, overburden, or impair our infrastructure or networks.

4. Acceptable use of the AI Assistant

The AI Assistant forwards your typed question to a vetted external provider (Anthropic). You agree not to enter personally identifying information about yourself or others, classified or CUI information, or content that violates Anthropic's Acceptable Use Policy. Your questions may be processed by Anthropic under its own terms.

5. Third-party services

The App integrates with third-party services (Anthropic for the AI Assistant, OpenStreetMap for geocoding/routing, Google Translate when you opt in, Vercel and Railway for hosting). These services have their own terms and privacy policies and operate independently of PCS Express.

6. Intellectual property

The PCS Express name, wordmark, and original UI elements are owned by the operator. References to U.S. government works (JTR, FTR, DSSR, etc.) are used under 17 U.S.C. §105. Branch names are used in their nominative sense to identify the audience served and do not imply endorsement. TRICARE, the GI Bill, DTMO, and other third-party names and marks referenced in the App are the property of their respective owners and are used nominatively to identify resources, without any claim of ownership, affiliation, or endorsement.

7. Disclaimers

The App is provided "as is" and "as available" without warranties of any kind, either express or implied, including without limitation implied warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy of data. We do not warrant that the App will be uninterrupted, error-free, or secure from unauthorized access, or that any information accessed through the App is accurate, reliable, current, or complete.

8. Limitation of liability

To the maximum extent permitted by law, PCS Express, its operators, contributors, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, use, goodwill, or other intangible losses arising out of or in connection with your use of the App, even if advised of the possibility of such damages.

The App's calculators, estimates, timelines, and informational content are planning aids only. You are solely responsible for verifying any figure or entitlement with your finance office (S1 / IPAC / MPF / PSD), TMO / PPPO, a licensed tax or legal professional, or the official publication before acting on it. PCS Express is not liable for any financial decision, entitlement shortfall, tax consequence, or move-cost overrun resulting from reliance on the App's output.

To the maximum extent permitted by law, the total aggregate liability of PCS Express and its operators, contributors, and suppliers arising out of or relating to the App or these Terms shall not exceed one hundred U.S. dollars (USD $100.00) or the amount you paid us to use the App in the twelve months preceding the claim, whichever is greater.

For users in jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability is limited to the maximum extent permitted by law.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for fraud, willful injury, or violation of law under California Civil Code §1668, or any other liability that may not be waived as a matter of law.

9. Indemnification

You agree to indemnify and hold harmless PCS Express, its operators, and contributors from any claim or demand, including reasonable attorneys' fees, arising out of your use of the App, your violation of these Terms, or your violation of any rights of another.

10. Changes to these terms

We may update these Terms when the App's features or applicable law change. Continued use after a change constitutes acceptance of the updated Terms.

11. Termination

We may suspend or terminate access to the App for any user who violates these Terms or whose use poses a risk to the App, its other users, or its third-party providers.

12. Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles. Except for disputes subject to binding arbitration under §13 and disputes that qualify for small-claims court, any dispute will be brought exclusively in the state or federal courts located in California, and you consent to the personal jurisdiction of those courts.

13. Dispute resolution; binding arbitration; class-action waiver

Please read this section carefully. It requires you and PCS Express to resolve disputes through binding individual arbitration instead of in court, and it waives your right to a jury trial and to participate in any class, collective, or representative action.

Informal resolution first. Before starting an arbitration, you agree to first email info@cyberwaveglobal.com with a description of your dispute and the relief you seek, and to give us 30 days to resolve it informally. Most concerns can be resolved this way.

Binding arbitration. If we cannot resolve a dispute informally, you and PCS Express agree that any dispute, claim, or controversy arising out of or relating to the App or these Terms will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act (FAA) governs the interpretation and enforcement of this section. The arbitrator decides all issues, except that a court of competent jurisdiction decides the validity, scope, and enforceability of this arbitration agreement and the class-action waiver below.

Class-action waiver. You and PCS Express agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of class or representative proceeding.

Exceptions (not subject to arbitration). Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or other equitable relief in court to stop the infringement or misuse of intellectual property or unauthorized access to the App. These are the only disputes excluded from arbitration.

Arbitration costs and procedure. Arbitration fees are governed by the AAA Consumer Arbitration Rules; PCS Express will pay any arbitration filing, administrative, and arbitrator fees that exceed what you would have paid to file the same claim in court, to the extent required for this section to be enforceable. The arbitration is seated in California; for claims that can be decided without an in-person hearing, the arbitration may proceed by telephone, videoconference, or written submissions. Judgment on the award may be entered in any court of competent jurisdiction, including the California courts identified in §12.

Severability of this section. If the class-action waiver above is found unenforceable as to a particular claim or request for relief, that claim or request will be severed and brought in the courts identified in §12, while all other claims proceed in arbitration. If any other part of this section is found unenforceable, the remainder continues to apply.

14. General

Entire agreement. These Terms, together with the Privacy Notice, are the entire agreement between you and PCS Express regarding the App and supersede any prior agreements on the subject. Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force. No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision. Assignment. You may not assign these Terms; we may assign them to an affiliate or to a successor in interest (for example, in a merger or acquisition). Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control. Survival. The sections on intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and this General section survive any termination of these Terms.

15. Contact

Questions: info@cyberwaveglobal.com